Effective Date: January 13, 2025

Thank you for shopping at Big Time Oldes. We strive to provide quality products and excellent customer service. If you are not entirely satisfied with your merchandise purchase, we are here to help.

Important Note: This Return & Refund Policy applies only to merchandise (such as apparel, accessories, etc.) purchased from Big Time Oldes. 

1. Returns Window

   • You have 7 days from the date of delivery to request a return or refund for merchandise.

2. Eligibility for Returns

   • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging (if applicable).
   • Certain types of products may not be eligible for returns due to hygiene or other reasons (e.g., digital downloads, perishable goods, etc.). Please check your specific product listing or contact us if you have any questions about eligibility.
   • This policy does not apply to pets purchased from Big Time Oldes. All sales of pets are final.

3. How to Initiate a Return

   • To initiate a return for merchandise, please contact us at:
     • Email: bigtimeoldes@gmail.com
     • Phone: +1 (317) 864-6132
   • Provide your order number and a brief explanation of why you wish to return the item. We will respond with further instructions on how to proceed.

4. Refunds

   • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
   • If your return is approved, we will initiate a refund to your original method of payment. Please note that it can take up to 5–10 business days for the credit to appear in your account, depending on your card issuer’s policies.

5. Shipping Costs

   • Unless otherwise specified, shipping costs for returning an item are the responsibility of the customer.
   • If you receive a refund, the cost of return shipping may be deducted from your refund, unless the return is due to our error or a defective product.

6. Exchanges

   • If you wish to exchange an item for a different size or replacement due to defect or damage, please contact us within 7 days of delivery. Exchanges are subject to product availability, and you may be responsible for any difference in cost if the exchange item has a higher price.

7. Contact Us
   If you have any questions about our Return & Refund Policy for merchandise or need further assistance, please reach out to us:

   • Email: bigtimeoldes@gmail.com
   • Phone: +1 (317) 864-6132

We appreciate your business and look forward to serving you again. Thank you for choosing Big Time Oldes!